Terms of service

Overview

These Terms are governed by the laws of Hong Kong SAR, without affecting any mandatory consumer rights available in the customer's country of residence.

The terms “Pleskyn,” “we,” “us,” and “our” refer to Pleskyn. We operate this website and online store, including all associated information, content, features, tools, products, and services.

Our store is hosted by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you.

These Terms of Service describe your rights and responsibilities when accessing our website, using our services, or purchasing products from us.

By visiting our website, creating an account, placing an order, or otherwise using our services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, you should not use our website or services.

Nothing in these Terms limits any mandatory consumer rights available to you under applicable law.

1. Eligibility and Accounts

By using our website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have permission from a parent or legal guardian.

You agree to provide accurate, current, and complete information when creating an account, placing an order, or communicating with us.

You are responsible for maintaining the confidentiality of your account details and password and for all activity conducted through your account.

You must notify us promptly if you believe your account has been accessed without authorization.

You may not transfer, sell, assign, or license your account to another person.

2. Use of Our Website

You may use our website only for lawful, personal, and non-commercial purposes.

You must not:

  • Use the website for unlawful, fraudulent, or malicious activities

  • Provide false or misleading information

  • Attempt to gain unauthorized access to our website, accounts, systems, or networks
  • Upload or transmit viruses, malware, or harmful code
  • Copy, scrape, reproduce, resell, or exploit our website or content without permission
  • Interfere with the security, availability, or proper operation of our website
  • Infringe our intellectual property rights or the rights of another person
  • Harass, abuse, threaten, impersonate, or harm another person
  • Use automated systems to access or collect information from our website without written permission

We may restrict, suspend, or terminate access where we reasonably believe these Terms have been violated.

3. Products and Product Information

We aim to display and describe our products as accurately as possible.

However, product colours, appearance, size, and packaging may vary slightly from photographs because of screen settings, manufacturing changes, lighting, or product updates.

Product images may include styling items or accessories that are not included unless clearly stated in the product description.

We may update product descriptions, prices, specifications, packaging, or availability without prior notice.

We may discontinue a product or limit the quantity available to a customer, household, geographical area, or jurisdiction.

Minor variations that do not affect the essential function of a product will not necessarily constitute a defect.

4. Beauty and Personal-Care Products

Product descriptions and information provided on our website are for general informational purposes only.

Our beauty, skincare, wellness, or personal-care products are not intended to diagnose, treat, cure, or prevent any medical condition.

Results may differ between individuals. Customers should read all product instructions, warnings, ingredients, and safety information before use.

Where appropriate, perform a patch test before using a new skincare or personal-care product.

Stop using a product if irritation or an adverse reaction occurs. Seek advice from a qualified healthcare professional if you have a medical condition, allergy, sensitivity, are pregnant, or have concerns about whether a product is suitable for you.

5. Orders

Placing an order constitutes an offer to purchase products from us.

Receiving an automated order confirmation does not necessarily mean that your order has been accepted. An order is accepted when we confirm that it has been approved and is being processed or dispatched.

We reserve the right to reject or cancel an order where:

  • The product is unavailable
  • Payment cannot be authorized
  • The price or product information contains an obvious error
  • We suspect fraud, misuse, unauthorized resale, or unlawful activity
  • Delivery is unavailable to the provided address
  • The order violates these Terms

If we cancel an order after payment has been received, we will issue a refund to the original payment method.

Please review your order carefully before submitting it. Once processing has started, we may not be able to change or cancel it.

Purchases are intended for personal or household use and not for unauthorized commercial resale.

6. Prices, Currency, Taxes, and Charges

Product prices are displayed in the currency selected or shown at checkout.

Prices, promotions, and discounts may change without notice. The price applicable to your order will be the price displayed at checkout when the order is submitted.

Shipping charges and applicable taxes will be displayed during checkout where possible.

International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.

Unless checkout clearly states that these charges are included, the customer is responsible for any customs duties, import taxes, or local charges.

Currency conversion rates and international transaction fees may be determined by your bank, card provider, PayPal, or payment provider.

7. Payments

You agree to provide accurate and complete billing and payment information.

By submitting payment details, you confirm that:

  • You are authorized to use the selected payment method
  • The information supplied is correct
  • You authorize us and our payment providers to charge the total amount shown at checkout

Payments may be processed by third-party providers such as Shopify, PayPal, card processors, or other payment partners.

We do not control delays, security checks, currency conversion, or fees applied independently by your payment provider.

8. Shipping and Delivery

Delivery times shown on our website are estimates and are not guaranteed unless explicitly stated otherwise.

Delivery may be affected by customs processing, carrier delays, public holidays, weather, address issues, local restrictions, high order volumes, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

Please contact us promptly if you notice an address error. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

We remain responsible for the goods until they are delivered to you or to a person identified by you to receive them, except where applicable law provides otherwise or where you independently appoint a carrier that was not offered by us.

If an order is delayed beyond the promised or legally required shipping period, we will provide any options required by applicable law, which may include accepting a revised delivery date or cancelling the order for a refund.

Our complete delivery terms are available in our Shipping Policy.

9. Returns, Cancellations, and Refunds

Returns, cancellations, exchanges, and refunds are governed by our Return and Refund Policy.

Our Return and Refund Policy forms part of these Terms.

Any voluntary return conditions offered by Pleskyn do not limit mandatory rights relating to faulty, damaged, incorrectly supplied, or misdescribed goods.

Customers in certain jurisdictions, including eligible customers in the European Union and United Kingdom, may have statutory cancellation rights for online purchases.

10. Promotions and Discount Codes

Promotions and discount codes may be subject to separate conditions.

Unless otherwise stated:

  • Promotions cannot be combined
  • Discount codes have no cash value
  • Discount codes cannot be applied retrospectively
  • Promotions may have expiration dates, product exclusions, minimum-spend requirements, or usage limits
  • We may withdraw or correct a promotion where it contains an obvious error or is being misused

If separate promotional terms conflict with these Terms, the specific promotional terms will apply to that promotion.

11. Intellectual Property

All website content, including our name, logo, branding, text, graphics, photographs, product presentations, videos, designs, icons, and website layout, is owned by or licensed to Pleskyn and is protected by applicable intellectual property laws.

You may access and use our website for personal, non-commercial purposes.

You may not reproduce, copy, publish, modify, distribute, sell, license, publicly display, commercially exploit, or create derivative works from our content without prior written permission.

Third-party names, logos, brands, and trademarks appearing on the website remain the property of their respective owners.

12. Reviews, Feedback, and User Content

You may submit reviews, comments, photographs, suggestions, or other content where this feature is available.

You confirm that content submitted by you:

  • Is accurate and based on your genuine experience
  • Does not infringe another person’s rights
  • Is not unlawful, abusive, defamatory, misleading, obscene, or harmful
  • Does not contain malware, spam, or unauthorized advertising
  • Does not disclose confidential or personal information without permission

You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, publish, translate, and display content you submit for operating, improving, and promoting our business and services.

We may remove content that violates these Terms or applicable law.

We are not obligated to publish, retain, compensate, or respond to submitted content.

13. Third-Party Services and Links

Our website may contain links to third-party websites, applications, payment services, social-media platforms, or other services.

Third-party services are governed by their own terms and privacy policies.

We are not responsible for the availability, accuracy, security, content, products, or practices of third-party websites that we do not control.

You should review the third party’s terms and policies before using its services or completing a transaction.

14. Shopify

Our online store is hosted and supported by Shopify.

Purchases made through our store are made directly between you and Pleskyn. Shopify is not the seller of our products and is not responsible for fulfilling orders, accepting returns, issuing refunds, or resolving product-related concerns.

Certain information may be collected or processed by Shopify to operate and secure the ecommerce platform, as explained in our Privacy Policy and Shopify’s applicable privacy documentation.

15. Privacy

Our collection, use, disclosure, and protection of personal information are explained in our Privacy Policy.

By using our website, you acknowledge that personal information may be processed by Shopify and other service providers that help us operate our store, process payments, deliver orders, prevent fraud, communicate with customers, and provide customer support.

16. Errors and Inaccuracies

Occasionally, our website may contain typographical errors, incorrect prices, inaccurate product information, availability errors, or omissions.

We may correct or update information at any time.

Where an obvious pricing or product-information error affects an order, we may contact you to confirm whether you wish to proceed under the corrected information or cancel the affected order and provide a refund.

Nothing in this section limits your mandatory consumer rights.

17. Disclaimer

We aim to keep our website available, accurate, and secure, but we do not guarantee that access will always be uninterrupted, timely, secure, or error-free.

To the fullest extent permitted by law, our website and general informational content are provided on an “as available” basis.

We do not exclude or limit warranties, guarantees, remedies, or obligations that cannot legally be excluded.

18. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence where applicable.

To the fullest extent permitted by law, Pleskyn will not be responsible for indirect, incidental, special, or consequential losses that were not reasonably foreseeable when the contract was formed.

For business users, our total liability relating to an order will not exceed the total amount paid for the affected order, except where applicable law does not permit this limitation.

These limitations do not affect mandatory consumer rights or remedies.

19. Indemnification

Where permitted by applicable law, you agree to compensate Pleskyn for reasonable losses, liabilities, and expenses arising directly from your unlawful use of our website, your infringement of another person’s rights, or your material breach of these Terms.

This section does not apply where liability results from our own breach, negligence, unlawful conduct, or circumstances for which liability cannot legally be excluded.

20. Suspension and Termination

We may suspend or terminate your account or access to our services if we reasonably believe that you have:

  • Violated these Terms
  • Used our services unlawfully or fraudulently
  • Threatened the security or operation of our website
  • Harmed or attempted to harm Pleskyn, our customers, or another person

Termination does not affect rights and obligations that arose before termination.

Sections concerning intellectual property, liability, privacy, payment obligations, and dispute resolution will continue where their nature requires them to remain effective.

21. Governing Law and Consumer Rights

These Terms and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (“Hong Kong SAR”).

Nothing in these Terms shall limit or exclude any mandatory rights or protections available to consumers under applicable law in their country of residence.

The courts of Hong Kong SAR shall have non-exclusive jurisdiction to resolve any disputes arising under or in connection with these Terms. However, consumers may also bring proceedings in the courts of their country of residence where required by applicable consumer protection laws.

22. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the minimum extent necessary.

The remaining provisions will continue in effect.

23. No Waiver

If we do not immediately enforce a right or provision under these Terms, this does not mean that we waive that right or provision.

24. Entire Agreement

These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies displayed on our website, constitute the agreement between you and Pleskyn concerning your use of our website and purchases from our store.

25. Assignment

You may not transfer your rights or obligations under these Terms without our prior written permission.

We may transfer our rights and obligations as part of a restructuring, sale, transfer, or reorganization of our business, provided that doing so does not reduce your mandatory consumer rights.

26. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices, or legal obligations.

The latest version will be displayed on this page.

Material changes will apply from the date stated in the updated Terms and will not unfairly alter orders already accepted unless required by law.

27. Contact Information

Questions about these Terms of Service may be sent to:

Business name: Pleskyn
Email: info@pleskyn.com