Refund policy
We offer a 30-day return policy, which means you may request a return within 30 days after receiving your order.
Return Eligibility
To be eligible for a return, your item must be:
- In the same condition in which you received it
- Unused and unworn
- In its original packaging
- Complete with all accessories, labels, manuals, and protective seals
- Accompanied by a receipt or proof of purchase
For hygiene and safety reasons, skincare, cosmetic, beauty, personal-care, and hygiene products cannot be returned after they have been opened, used, or had their protective seal removed, unless the item is faulty, damaged, or incorrect.
How to Request a Return
To request a return, please contact us at info@pleskyn.com and include:
- Your full name
- Your order number
- The product you wish to return
- The reason for the return
- Photographs or videos if the product is damaged, faulty, or incorrect
If your return is approved, we will provide the appropriate return address and complete return instructions by email.
Please do not send any products back before receiving approval and return instructions from us. Items returned without prior authorization may not be accepted.
Unless the item is faulty, damaged, incorrect, or applicable law requires otherwise, the customer is responsible for return shipping costs. Original delivery charges are generally non-refundable.
Damaged, Faulty, or Incorrect Items
Please inspect your order as soon as it arrives.
Contact us promptly at info@pleskyn.com if your item is damaged, faulty, defective, or different from what you ordered.
We may request photographs, videos, or other information to review the issue. Depending on the circumstances, we may offer a replacement, repair, partial refund, or full refund.
Non-Returnable Items
The following items are generally not eligible for return:
- Opened or used skincare, cosmetic, beauty, personal-care, or hygiene products
- Products with broken or removed hygiene seals
- Personalised or custom-made products
- Gift cards
- Products damaged through misuse, neglect, accidental damage, or improper handling
- Products returned without their original packaging or essential accessories
These exclusions do not affect any mandatory legal rights relating to faulty, damaged, or incorrectly supplied goods.
Sale and Promotional Items
Sale or promotional items may be returned when they meet the eligibility requirements in this policy.
Products clearly marked as “final sale” or “non-returnable” before purchase may be excluded from our voluntary 30-day return policy.
This does not affect any mandatory rights that apply to faulty, damaged, incorrect, or eligible cancelled orders.
Exchanges
We do not currently offer direct exchanges.
To obtain a different product, size, colour, or model, please return the eligible item and place a new order after the return has been approved.
European Union 14-Day Right of Withdrawal
Customers receiving eligible goods in the European Union generally have the right to cancel an online purchase within 14 days after receiving the order, without providing a reason.
To exercise this right, please contact info@pleskyn.com within the applicable cancellation period.
After notifying us, the goods must be returned according to the instructions we provide. The customer may be responsible for return shipping costs unless the product is faulty, damaged, incorrect, or applicable law states otherwise.
Exceptions may apply to certain products, including sealed goods that are unsuitable for return for health-protection or hygiene reasons after the seal has been opened.
Refunds
We will notify you after we have received and inspected your return.
If the refund is approved, it will be issued to your original payment method. We aim to process refunds promptly and within any timeframe required by applicable law.
Your bank, card provider, PayPal, or payment provider may require additional time to show the refunded amount in your account.
If more than 15 business days have passed since your refund was approved, please contact us at info@pleskyn.com.
Contact Us
For questions regarding returns, refunds, damaged products, or incorrect orders, please contact us:
Business name: Pleskyn
Email: info@pleskyn.com