Shipping policy

Thank you for shopping with Pleskyn. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are normally processed within 1–5 business days after payment has been successfully confirmed.

Business days exclude weekends and public holidays. Processing may take longer during promotional periods, holidays, or periods of unusually high demand.

You will receive an order confirmation email after placing your order. Where tracking is available, you will receive a separate shipping confirmation email after your order has been dispatched.

Shipping Destinations

We ship to selected countries and regions.

Available shipping destinations will be displayed during checkout. If your country or region is unavailable at checkout, we are currently unable to deliver there.

Shipping Charges

Shipping charges are calculated and displayed during checkout before payment is completed.

Any free-shipping promotion will be subject to the conditions shown on our website or during checkout.

Estimated Delivery Times

International orders generally arrive within 7–25 business days after dispatch.

Delivery times are estimates only and may vary depending on:

  • The destination country or region
  • The shipping carrier
  • Customs processing
  • Public holidays
  • Weather conditions
  • Local delivery restrictions
  • Events outside our reasonable control

Delivery dates are not guaranteed unless expressly stated otherwise.

Tracking Information

Where tracking is available, the tracking number will be sent to the email address provided when the order was placed.

Tracking information may require several business days to update after dispatch.

Multiple Shipments

Orders containing multiple products may be delivered in separate packages or at different times.

You will not be charged additional shipping fees solely because an order is delivered in multiple packages.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

Please contact us immediately at info@pleskyn.com if you notice an error in your delivery details.

We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Pleskyn is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

Customs Duties and Import Charges

International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.

Where these charges are not collected during checkout, the customer may be responsible for paying them, subject to applicable law.

Pleskyn does not control charges imposed by customs authorities.

Delayed Orders

Occasional delays may occur because of customs processing, carrier disruptions, public holidays, severe weather, or other circumstances outside our reasonable control.

Please contact us at info@pleskyn.com if your order has not arrived after the estimated delivery period. We will review the tracking information and assist you with the carrier where possible.

Lost, Damaged, or Incorrect Orders

Please inspect your order after delivery.

Contact us promptly at info@pleskyn.com if your order arrives damaged, contains an incorrect product, or appears to have been lost during transit.

Please include your order number and clear photographs or videos where relevant so that we can review the issue.

Contact Us

For shipping or delivery questions, contact:

Business name: Pleskyn
Email: info@pleskyn.com